Before You Travel

  • Make sure that the roaming service is activated on your line.
  • All Orange Jordan Pay as you go (Prepaid) customers have active roaming service by default , but  If you are a Pay Monthly customer, please visit one of our shops, as a deposit amount is required
  • Check roaming services availability and roaming rates, bundles and offers  in the country you are going to visit  by following the link: https://internationalandroaming.orange.jo/roaming-services/roaming-map/
  • Make sure you have a compatible power adapter so you can charge your phone. We recommend that you take a World Travel Adaptor available in the local market that allows you to use your mobile charger anywhere around the world.
  • Disable the auto-update option  in Google Play or App Store Settings.
  • If you are  Pay As You Go or Cost Control customer, please make sure you have enough credit to use while roaming.
  • Check your Anti-Bill Shock limit for data usage while roaming by dial *979#.

When You Arrive

  • Switch on your mobile.
  • In most cases, your mobile will automatically search for and register on a network.
  • If not, check your phone’s user guide to find out how to search for a network manually.
  • You will receive SMS notification regarding  roaming rates in the network you are roaming on, and about roaming special offers available in this country.
  • Keep this SMS on your phone for further reference.
  • When you purchase a roaming bundle, you will receive a confirmation SMS, as well as notifications of the completion of  50%, 75% and 100% of your bundle.

Ways to save while Roaming

  • Subscribe to one of the roaming bundles and offers available in the country you are traveling by dialing *777# or by visiting out website: https://internationalandroaming.orange.jo/roaming-services/
  • Turn off Automatic Updates.
  • Some phones and computers have programs that automatically download updates and new versions once they are connected to the internet. Turn off automatic updates before you travel as they might consume a considerable volume of data.

Using Your Phone While Roaming

    • For Pay Monthly customers: 
        • How to make calls -> dial the phone number using the international format for the country you are calling (i.e. 0096277XXXXXXXX or +96277XXXXXXXXX).
        • How to send SMS -> insert the mobile number using the international format in the “To” field (i.e. 0096277XXXXXX or +96277XXXXXX).
    • For Pay As You Go and Cost Control customers:
        • How to make calls -> dial the phone number using the international format for the country you are calling. (i.e. 0096277XXXXXXXX or +96277XXXXXXXXX). In case it doesn’t work for unforeseen technical reasons you can dial the number this way: *555*0096277XXXXXXX#.
    • How to send SMS -> insert the mobile number using the international format in the “To” field (i.e. 0096277XXXXXX or +96277XXXXXX).
    • Receiving SMS while roaming is free of charge.

How I Can contact the Call Center while Roaming ?

You can Call Orange Jordan Call center using the international Format (00962777700177), and it will be charged as “Call To Jordan” based on the roaming country and operator.

Additional feature for Prepaid and Cost Control: you can dial *555*00962777700173#, and you will receive a call from Orange Customer Service agent. You have 10 minutes free per month to use this service; upon expiry of free minutes, you will be charged according to “Call receiving” roaming tariffs. To check monthly remaining free minutes balance please dial *779#. Read More .

In case of emergency in Jordan, please contact:

Emergency  callsNumber
Emergency112
Fire911
Police911
Ambulance911
Orange Jordan customer care+962777700177