Roaming Frequently Asked Questions

1) International Roaming

1.1) What is International Roaming?

International Roaming Service allows you to use your mobile phone to make calls while abroad. You can make and receive calls, send and receive text messages (SMS) or surf the internet and download content.

1.2) How can I call or send SMS to any number while I am outside Jordan?

For Pay Monthly customers:

    • How to make calls:dial the phone number using the international formatfor the country you are calling (i.e. 0096277XXXXXXXX or +96277XXXXXXXXX)
    • How to send SMS:insert the mobile number using the international format in the “To” field (i.e. 0096277XXXXXX or +96277XXXXXX)For Pay As You Go and Cost Control customers: – How to make calls:dial the phone number using the international format for the country you are calling. (i.e. 0096277XXXXXXXX or +96277XXXXXXXXX).
    •  How to send SMS:insert the mobile number using the international format in the “To” field (i.e. 0096277XXXXXX or +96277XXXXXX).

Receiving SMS while roaming is free of charge

1.3) How can I subscribe to roaming the service?

The service is active for all Pay As You Go customers.
If you are a Pay Monthly customer, please visit one of our shops, as a deposit amount is required.

1.4) How I Can contact the Call Center while Roaming ?

You can Call Orange Jordan Call center using the international Format (00962777700177), and it will be charged as “Call To Jordan” based on the roaming country and operator.

2) Arabia passenger

2.1) How can I subscribe to the Arabia passenger ?

By dialing *963# or call 1777

2.2) What is the eligibility for subscription?

All Orange Pay Monthly,payas You Go & Cost Control customers are eligible.
For pay monthly (Post-paid) subscribers, bundle subscription fee will be added to the monthly bill
For Pay as You Go and Cost Control subscribers, bundle subscription will be deducted from the main balance

2.3) Do I need to have roaming service activated?

Yes

2.4) Which Countries&operators Can I use this service in?

The Bundle is available in:
Egypt : Orange , Etisalat , Vodafone
United Arab Emirates : Etisalat, DU
Iraq : Asiacell
Qatar : Vodafone
Kuwait : STC
Bahrain : STC
Oman : Omantel

2.5) How can I check my bundle status?

You can always inquire about Roaming Data Bundle remaining volume via *963#

2.6) Can I buy more than one Roaming Data Bundle at the same time?

Yes, you can activate a new bundle before your current one expires by dialing *963#

2.7) How I will be charged after all bundles consumed or expired?

You will be charges based on standard roaming rates
( For More Please Click here )

3) Europe & North America passenger

2.1) How can I subscribe to the Roaming Data Bundles?

By dialing *965# or call 1777

2.2) What is the eligibility for subscription?

All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible.
For pay monthly (Post-paid) subscribers, bundle subscription fee will be added to the monthly bill

For Pay as You Go and Cost Control subscribers, bundle subscription will be deducted from the main balance

2.3) Do I need to have roaming service activated?

Yes

2.4) Which Countries & operators Can I use this service in?

The Roaming Data Bundle is available in:

Country Operator
Belgium Orange
Canada Bell, TELUS
Cyprus Epic
France Orange
Germany Telekom Deutschland, Vodafone
Greece Cosmote, Vodafone, WIND
Italy Vodafone, TIM
Luxemburg Orange, Post
Moldova Orange
Netherlands T-Mobile, Vodafone
Poland Orange, T-Mobile, P4
Romania Orange, Telekom
Russia Beeline
Slovakia Orange, Telekom
Spain Orange
Switzerland Swisscom, Salt
United Kingdom Vodafone, EE
United States of America AT&T, T-Mobile

2.5) How can I check my bundle status?

You can always inquire about Roaming Data Bundle remaining volume via *965#

2.6) Can I buy more than one Roaming Data Bundle at the same time?

Yes, you can activate a new bundle before your current one expires by dialing *965#

2.7) How I will be charged after all bundles consumed or expired?

You will be charges based on standard roaming rates
( For More Please Click here )

4) Passenger call receiving

3.1) How can I subscribe to the Passenger call receiving ?

By dialing *987# , bundle validity starts counting on the day of the bundle purchase.

3.2) What is the eligibility for subscription?

All Orange Pay Monthly , Pay As You Go & Cost Control customers are eligible. For pay monthly (Post-paid) subscribers, bundle subscription fee will be added to the monthly bill For Pay As You Go and Cost Control subscribers, bundle subscription will be deducted from the main balance

3.3) Do I need to have roaming service activated?

Yes

3.4) Which Countries I can use this service in?

Bundles allow you to receive calls anywhere in the world regardless of the operator

3.5) How can I check my bundle status?

By dialing *987#

3.6) Can I buy more than one roaming call receiving bundles at the same time?

You can only buy one bundle a time. once bundle is expired or minutes are consumed, then you can buy another bundle

5) Roaming Data Bill Control Feature (Anti-Bill shock)

1) What is Roaming Data Bill Control Feature (Anti-Bill shock)?

Anti-Bill shock: It is a service which will protect you while roaming from having high bills from data roaming, by defining a specific limit on consumption.

2) what is the default limit on consumption and if I can change it ?

The 500 JDs will be set as a default limit on consumption for all customers and customer can update it to any amount between 10 – 10,000 JDs , Via Dialing *979#

3) How can I get notified ?

You will be notified while reaching the following consumption limits: 50%, 75% and 99%, then you will be notified that the data usage is blocked and you should either buy Roaming data bundle or update the consumption limit value.

4) How can I Deactivate my Data Roaming by using the Roaming Data Bill Control Feature?

Cutoff feature will be replaced by 0 JDs consumption limit value at 5) Roaming Data Bill Control Feature (Anti-Bill shock) , VIA Dialing *979#

5) How can I check the remaining amount of consumption limit and the validity ?

You can check the remaining amount of consumption limit and the validity Via Dialing *979#

6) When I have a Roaming Data Bundle activated, will the Roaming Data Bill Control Feature still applied ?

No,Roaming Data Bill Control Feature (Anti-Bill shock) will be applied to the roaming consumption outside the bundle only

7) Is the service will reset automatically ?

Yes for Pay Monthly it will be on the bill cycle date
And for Pay As You Go it will be at the beginning of each month.

8) How can I disable Roaming Data Bill Control Feature?

Via Dialing *979#

6) Africa Passenger

1) How can I subscribe to Africa Passenger Bundles?

By dialing *964# or call 1777

2) What is the eligibility for subscription?

All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible.
For pay monthly (Post-paid) subscribers, bundle subscription fee will be added to the monthly bill

For Pay as You Go and Cost Control subscribers, bundle subscription will be deducted from the main balance

3) Do I need to have roaming service activated?

Yes

4) Which Countries & operators can I use this service in?

The Roaming Data Bundle is available in:

  • Tunisia: Orange
  • Morocco: Orange
  • Botswana: Orange
  • Cameroon: Orange
  • Central African Republic: Orange
  • Democratic Republic of the Congo: Orange
  • Guinea: Orange
  • Guinea Bissau: Orange
  • Ivory Coast: Orange
  • Madagascar: Orange
  • Mali: Orange
  • Niger: Orange
  • Reunion: Orange
  • Senegal: Orange

5) How can I check my bundle status?

You can always inquire about roaming bundle remaining volume via *964#

6) Can I buy more than one roaming bundle at the same time?

Yes, you can activate a new bundle before your current one expires by dialing *964#

7) How I will be charged after all bundles consumed or expired?

You will be charges based on standard roaming rates (For More Please Click here )

7) Egypt Offer

1) How can I subscribe to Egypt offer?

Discounted call receiving prices are activated by defaulted for the eligible Tariffs
– From Orange Jordan Mobile: 5 Piasters/ Minute
– From other networks in Jordan and around the world: 10 Piasters/ Minute

2) What is the eligibility lines for this offer?

Offer is valid for new Orange lines and Alo Um Al Dunya lines

3) Do I need to have roaming service activated?

Yes.

4) On which operator can I use the offer?

Orange Egypt ( Mobinil Egypt formerly ) Only

8) Saudi Passenger

1) How can I subscribe to Saudi Passenger ?

By pressing *966# or by visiting the shop or contacting customer care at 1777.

2) What is the eligibility for subscription?

All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible.

3) Do I need to have roaming service activated?

Yes.

4) On which operator can I use the offer?

STC and Mobily KSA.

5) Is the internet bundle unlimited without a cap?

Yes

6) Can I activated more than one bundle at the same time ?

Yes , two at the same time Max .

7) Do we have a discount after the consumption of free minutes ?

No .

9) Roaming in Palestine

1) How can I subscribe to Palestine Passenger?

By pressing *970# or by visiting the shop or contacting customer care at 1777.
For Voice rates it is activated by default

2) What is the eligibility for subscription?

All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible.

3) Do I need to have roaming service activated?

Yes.

4) On which operator can I use the offer?

On Ooredoo Palestine and Jawwal networks.

5) Can I activate more than one bundle (of the same type) at the same time?

Yes, two at the same time Max.

6) Can I activate more than one bundle at the same time?

Yes.

10) Premium Passenger Bundle - Arabia

1) How can I subscribe to the Premium Passenger Bundle – Arabia?

This bundle is available exclusively via Orange Roamkit Mobile App from the “Buy” page. Download Now

2) What is the eligibility for subscription?

All Orange Pay Monthly, Pay As You Go & Cost Control customers are eligible.
For Pay Monthly (Post-paid) subscribers, bundle subscription fee will be added to the monthly bill

For Pay as You Go and Cost Control subscribers, bundle subscription will be deducted from the main balance

3) Do I need to have roaming service activated?

Yes

4) Which Countries & Operators can I use this service in?

The Roaming Data Bundle is available in:
Egypt: Orange, Etisalat, Vodafone
Iraq: Asiacell
United Arab Emirates: Etisalat, Du

5) How can I check my bundle status?

You can inquire about Roaming Data Bundle’s validity via Orange Roamkit Mobile App from the “Balance” page.

6) Can I buy more than one Roaming Data Bundle at the same time?

Yes, you can activate a new bundle before your current one expires via Orange Roamkit Mobile App form the “Buy” page.

7) How I will be charged after all bundles consumed or expired?

You will be charges based on standard roaming rates
(For More Please Click here )

11) Asia Passenger

1) How can I subscribe to Asia Passenger Bundles?

By dialing *967# or call 1777

2) What is the eligibility for subscription?

All Orange Pay Monthly, Pay as You Go & Cost Control customers are eligible.
For Pay monthly (Post-paid) subscribers, bundle subscription fee will be added to the monthly bill

For Pay as You Go and Cost Control subscribers, bundle subscription will be deducted from the main balance

3) Do I need to have roaming service activated?

Yes

4) Which Countries & operators can I use this service in?

The Roaming Data Bundle is available in:

  • Hong Kong: HKT
  • India: Airtel
  • Indonesia: Telkomsel
  • Kazakhstan: Beeline, Kcell
  • Malaysia: Digi
  • Myanmar: Telenor
  • Pakistan: Jazz
  • Philippines: Smart
  • South Korea: SK Telecom
  • Thailand: DTAC
  • Uzbekistan: Beeline

5) How can I check my bundle status?

You can always inquire about roaming bundle remaining volume via *967#

6) Can I buy more than one roaming bundle at the same time?

Yes, you can activate a new bundle before your current one expires by dialing *967#

7) How I will be charged after all bundles consumed or expired?

You will be charges based on standard roaming rates

(For More Please Click here )

12) Turkey Passenger

1) How can I subscribe to Turkey Passenger Bundles?

By dialing *090# or call 1777

2) What is the eligibility for subscription?

All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible.
For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly bill

For Pay as You Go subscribers, bundle subscription will be deducted from the main balance

3) Do I need to have roaming service activated?

Yes

4) On which operators can I use the offer?

Turkcell, Turk Telekom and Vodafone

5) How can I check my bundle status?

You can always inquire about roaming bundle remaining volume via *090#

6) Can I buy more than one roaming bundle at the same time?

Yes, you can activate a new bundle before your current one expires by dialing *090#

7) How I will be charged after all bundles consumed or expired?

You will be charges based on standard roaming rates
(For More Please Click here )