Roaming Frequently Asked Questions

1) International Roaming

  • 1.1) What is International Roaming?

    International Roaming Service allows you to use your mobile phone to make calls while abroad. You can make and receive calls, send and receive text messages (SMS) or surf the internet and download content.
  • 1.2) How can I call or send SMS to any number while I am outside Jordan?

    For Pay Monthly customers: – How to make calls:dial the phone number using the international formatfor the country you are calling (i.e. 0096277XXXXXXXX or +96277XXXXXXXXX)
    – How to send SMS:insert the mobile number using the international format in the “To” field (i.e. 0096277XXXXXX or +96277XXXXXX)For Pay As You Go and Cost Control customers: – How to make calls:dial the phone number using the international format for the country you are calling. (i.e. 0096277XXXXXXXX or +96277XXXXXXXXX). In case it doesn’t work for unforeseen technical reasons you can dial the number this way: *555*0096277XXXXXXX#
    – How to send SMS:insert the mobile number using the international format in the “To” field (i.e. 0096277XXXXXX or +96277XXXXXX).

    Receiving SMS while roaming is free of charge

  • 1.3) How can I subscribe to roaming the service?

    The service is active for all Pay As You Go customers.
    If you are a Pay Monthly customer, please visit one of our shops, as a deposit amount is required.

2) Roaming Data Bundles ( Arab countries )

  • 2.1) How can I subscribe to the Roaming Data Bundles?

    By dialing *963# or call 1777
  • 2.2) What is the eligibility for subscription?

    All Orange Pay Monthly,payas You Go & Cost Control customers are eligible.
    For pay monthly (Post-paid) subscribers, bundle subscription fee will be added to the monthly bill
    For Pay as You Go and Cost Control subscribers, bundle subscription will be deducted from the main balance
  • 2.3) Do I need to have roaming service activated?

    Yes
  • 2.4) Which Countries&operators Can I use this service in?

    The Roaming Data Bundle is available in:
    – Saudi Arabia : Mobily , STC
    – Egypt : Orange , Etisalat , Vodafone
    – United Arab Emirates : Etisalat, DU
    – Iraq : Korek , Asiacell
    – Qatar : Ooredoo
    – Kuwait : Viva
    – Bahrain : Viva
    – Oman : Omantel
  • 2.5) How can I check my bundle status?

    You can always inquire about Roaming Data Bundle remaining volume via *963#
  • 2.6) Can I buy more than one Roaming Data Bundle at the same time?

    Yes, you can activate a new bundle before your current one expires by dialing *963#
  • 2.7) How I will be charged after all bundles consumed or expired?

    You will be charges based on standard roaming rates
    ( For More Please Click here )

3) Roaming Data Bundles ( Western, USA and Canada bundles )

  • 2.1) How can I subscribe to the Roaming Data Bundles?

    By dialing *965# or call 1777
  • 2.2) What is the eligibility for subscription?

    All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible.
    For pay monthly (Post-paid) subscribers, bundle subscription fee will be added to the monthly bill

    For Pay as You Go and Cost Control subscribers, bundle subscription will be deducted from the main balance

  • 2.3) Do I need to have roaming service activated?

    Yes
  • 2.4) Which Countries & operators Can I use this service in?

    The Roaming Data Bundle is available in:
    – United States of America:AT&T
    – Canada:Bell,Telus
    – The United Kingdom:Vodafone
    – Germany:T-Mobile,Vodafone
    – Italy:Vodafone
    – Greece:Cosmote,Vodafone
    – Turkey:Turkcell,Vodafone
  • 2.5) How can I check my bundle status?

    You can always inquire about Roaming Data Bundle remaining volume via *965#
  • 2.6) Can I buy more than one Roaming Data Bundle at the same time?

    Yes, you can activate a new bundle before your current one expires by dialing *965#
  • 2.7) How I will be charged after all bundles consumed or expired?

    You will be charges based on standard roaming rates
    ( For More Please Click here )

4) Roaming call receiving bundles

  • 3.1) How can I subscribe to the roaming call receiving bundles?

    By dialing *987# , bundle validity starts counting on the day of the bundle purchase.
  • 3.2) What is the eligibility for subscription?

    All Orange Pay Monthly , Pay As You Go & Cost Control customers are eligible. For pay monthly (Post-paid) subscribers, bundle subscription fee will be added to the monthly bill For Pay As You Go and Cost Control subscribers, bundle subscription will be deducted from the main balance
  • 3.3) Do I need to have roaming service activated?

    Yes
  • 3.4) Which Countries I can use this service in?

    Bundles allow you to receive calls anywhere in the world regardless of the operator
  • 3.5) How can I check my bundle status?

    By dialing *987#
  • 3.6) Can I buy more than one roaming call receiving bundles at the same time?

    You can only buy one bundle a time. once bundle is expired or minutes are consumed, then you can buy another bundle

5) Roaming Data Bill Control Feature (Anti-Bill shock)

  • 1) What is Roaming Data Bill Control Feature (Anti-Bill shock)?

    Anti-Bill shock: It is a service which will protect you while roaming from having high bills from data roaming, by defining a specific limit on consumption.
  • 2) what is the default limit on consumption and if I can change it ?

    The 500 JDs will be set as a default limit on consumption for all customers and customer can update it to any amount between 10 – 10,000 JDs , Via Dialing *979#
  • 3) How can I get notified ?

    You will be notified while reaching the following consumption limits: 50%, 75% and 99%, then you will be notified that the data usage is blocked and you should either buy Roaming data bundle or update the consumption limit value.
  • 4) How can I Deactivate my Data Roaming by using the Roaming Data Bill Control Feature?

    Cutoff feature will be replaced by 0 JDs consumption limit value at 5) Roaming Data Bill Control Feature (Anti-Bill shock) , VIA Dialing *979#
  • 5) How can I check the remaining amount of consumption limit and the validity ?

    You can check the remaining amount of consumption limit and the validity Via Dialing *979#
  • 6) When I have a Roaming Data Bundle activated, will the Roaming Data Bill Control Feature still applied ?

    No,Roaming Data Bill Control Feature (Anti-Bill shock) will be applied to the roaming consumption outside the bundle only
  • 7) Is the service will reset automatically ?

    Yes for Pay Monthly it will be on the bill cycle date
    And for Pay As You Go it will be at the beginning of each month.
  • 8) How can I disable Roaming Data Bill Control Feature?

    Via Dialing *979#

6) Orange Travel Pass Bundle

  • 1) What is Orange Travel Pass Bundle?

    It is a roaming Voice &SMS and Data bundles could be used while roaming in Orange networks , so that you can stay connected with your beloved ones.
  • 2) What is the eligibility for subscription?

    All Orange Pay Monthly , Pay As You Go & Cost Control customers are eligible.
    For pay monthly (Post-paid) subscribers, bundle subscription fee will be added to the monthly bill
    For Pay As You Go and Cost Control subscribers, bundle subscription will be deducted from the main balance
  • 3) Do I need to have roaming service activated?

    Yes
  • 4) How do I purchase Orange Travel Pass Bundle?

    By dialing *964#
  • 5) How can I check my Bundle status?

    By dialing *964#
  • 6) Can I buy more than one Orange Travel Pass Bundle at the same time?

    You can buy more than one Bundle of (calls, messages and data) at the same time.
  • 7) Which Countries Can I use this service in?

    Orange Travel Pass Bundle is available in :
    France: Orange
    Egypt: Orange
    Iraq: korek
    Morocco: Orange
    Senegal: Sonatel
    And on the Orange network in the following countries: Botswana – Central African Republic – Ivory Coast – Cameroon – Guinea – Mali – Niger – Congo – Guinea-Bissau – Madagascar – La Reunion

7) Egypt Offer

  • 1) How can I subscribe to Egypt offer?

    Discounted call receiving prices are activated by defaulted for the eligible Tariffs
    – From Orange Jordan Mobile: 5 Piasters/ Minute
    – From other networks in Jordan and around the world: 10 Piasters/ Minute
  • 2) What is the eligibility lines for this offer?

    Offer is valid for new Orange lines and Alo Um Al Dunya lines
  • 3) Do I need to have roaming service activated?

    Yes.
  • 4) On which operator can I use the offer?

    Orange Egypt ( Mobinil Egypt formerly ) Only

Saudi Offer

  • 1) How can I subscribe to Saudi offer?

    By pressing *966# or by visiting the shop or contacting customer care at 1777.
  • 2) What is the eligibility for subscription?

    All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible.
  • 3) Do I need to have roaming service activated?

    Yes.
  • 4) On which operator can I use the offer?

    STC and Mobily KSA.
  • 5) Is the internet bundle unlimited without a cap?

    Yes
  • 6) Can I activated more than one bundle at the same time ?

    Yes , two at the same time Max .
  • 7) Do we have a discount after the consumption of free minutes ?

    No .

Palestine offer

  • 1) How can I subscribe to Palestine offer?

    By pressing *970# or by visiting the shop or contacting customer care at 1777.
    For Voice rates it is activated by default
  • 2) What is the eligibility for subscription?

    All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible.
  • 3) Do I need to have roaming service activated?

    Yes.
  • 4) On which operator can I use the offer?

    On Wataniya and Jawwal networks.
  • 5) What Is the internet bundle size and validity?

    2 GB, valid for one week
  • 6) Can I activate more than one bundle at the same time?

    Yes, two at the same time Max.