Roaming Services

Arabia Passenger

We know how much you love to travel with a light heart and we also know that you need to stay connected with those who matter to you the most. That’s why we prepared different types of Roaming Bundles so you can enjoy worry-free roaming services while abroad.


Take a look at our offer for roaming services and choose one depending on your destination. Explore different roaming plans that include internet, voice minutes, or both. Make your stay more pleasant by selecting a bundle that fits your needs best. Whether you like to surf online or make and receive calls, our roaming services make things easier when you travel abroad.

Roaming FAQ

Inflight Passenger

How can I subscribe to Inflight Passenger Bundle?

  • How to subscribe:
    • Dial *976#
    • Through My Orange mobile application
    • Through JOOD mobile application
    • Or visit one of Orange's shops
  • What is the eligibility for subscription?

    All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly bill

    For Pay as You Go subscribers, bundle subscription will be deducted from the main balance

    Do I need to have roaming service activated?

    Yes

    Which operators can I use this service in?

    Aero Mobile

    How can I check my bundle status?

    You can always inquire about roaming bundle remaining volume via *976#

    Can I buy more than one roaming bundle at the same time?

  • A new bundle can be activated before the current active one expires by dialing *976#, through My Orange and JOOD mobile Apps, or visit one of Orange's shops
  • How I will be charged after all bundles consumed or expired?

    You will be charges based on standard roaming rates (For More Please Click here )

    Roaming Data Bill Control

    What is Roaming Data Bill Control Feature (Anti-Bill shock)?

    Anti-Bill shock: It is a service which will protect you while roaming from having high bills from data roaming, by defining a specific limit on consumption.

    What is the default limit on consumption and if I can change it?

    The 500 JDs will be set as a default limit on consumption for all customers and customer can update it to any amount between 10 – 10,000 JDs , Via Dialing *979#

    How can I get notified?

    You will be notified while reaching the following consumption limits: 50%, 75% and 99%, then you will be notified that the data usage is blocked and you should either buy Roaming data bundle or update the consumption limit value

    How can I deactivate my data roaming by using the roaming data bill control feature?

    Cutoff feature will be replaced by 0 JDs consumption limit value at Roaming Data Bill Control Feature (Anti-Bill shock) , VIA Dialing *979#

    How can I check the remaining amount of consumption limit and the validity?

    You can check the remaining amount of consumption limit and the validity Via Dialing *979#

    When I have a roaming data bundle activated, will the roaming data bill control feature still be applied?

    No, Roaming Data Bill Control Feature (Anti-Bill shock) will be applied to the roaming consumption outside the bundle only

    Is the ABS service will reset automatically?

    • For Pay Monthly it will be on the bill cycle date
    • For Pay As You Go it will be at the beginning of each month

    How can I disable the roaming data bill control feature?

    By dialing *979#

    International Roaming

    What is the International Roaming?

    International Roaming Service allows you to use your mobile phone to make calls while abroad. You can make and receive calls, send and receive text messages (SMS) or surf the internet and download content.

    How can I subscribe to roaming the service?

    The service is active for all Pay as You Go customers.

    If you are a Pay Monthly customer, please visit one of our shops, as a deposit amount is required

    How can I make a call while roaming?

    Dial the phone number using the international format for the country you are calling (i.e. 0096277XXXXXXXX or +96277XXXXXXXXX)

    How can I send an SMS while roaming?

    Insert the mobile number using the international format in the “To” field (i.e. 0096277XXXXXX or +96277XXXXXX)

    How can I use internet while roaming?

    Turn on data roaming on your mobile and make sure that the access point name (APN) is: net.orange.jo

    How I can know the available roaming bundles per country?

    • • When you arrive at your destination you will receive SMS notifications regarding the available roaming bundles in the visited country.
    • Or by visiting: https://oran.ge/2r7cAjq

    What shall I do before I travel?

    • Make sure that the roaming service is activated on your line.
    • All Orange Jordan Pay as you go (Prepaid) customers have active roaming service by default , but If you are a Pay Monthly customer, please visit one of our shops, as a deposit amount is required
    • Check roaming services availability and roaming rates, bundles and offers in the country you are going to visit by following the link: https://internationalandroaming.orange.jo/roaming-services/roaming-map/
    • Make sure you have a compatible power adapter so you can charge your phone. We recommend that you take a World Travel Adaptor available in the local market that allows you to use your mobile charger anywhere around the world.
    • Disable the auto-update option in Google Play or App Store Settings.
    • If you are Pay as You Go or Cost Control customer, please make sure you have enough credit to use while roaming.
    • Check your Anti-Bill Shock limit for data usage while roaming by dial *979#.

    What shall I do when I arrive at my destination?

    • Switch on your mobile.
    • In most cases, your mobile will automatically search for and register on a network.
    • If not, check your phone’s user guide to find out how to search for a network manually.
    • You will receive SMS notifications regarding roaming rates in the network you are roaming on, and about roaming special offers available in this country.
    • Keep this SMS on your phone for further reference.
    • When you purchase a roaming bundle, you will receive a confirmation SMS, as well as notifications of the completion of 50%, 75%, and 100% of your bundle.
    • How I can save while roaming?

      • Subscribe to one of the roaming bundles and offers available in the country you are traveling by dialing *777# or by visiting our website: https://internationalandroaming.orange.jo/roaming-services/
      • Turn off Automatic Updates.
      • Some phones and computers have programs that automatically download updates and new versions once they are connected to the internet. Turn off automatic updates before you travel as they might consume a considerable volume of data.

      How I can know about the standard roaming tariff per service and country?

      How I can contact the Call Center while roaming?

      You can Call Orange Jordan Call center using the international Format (00962777700177), and it will be charged as “Call to Jordan” based on the roaming country and operator

    Arabia Passenger Bundles

    1) How can I subscribe to Arabia Passenger Bundles?

  • How to subscribe:
    • Dial *963#
    • Through My Orange mobile application
    • Through JOOD mobile application
    • Or visit one of Orange's shops
  • 2) What is the eligibility for subscription?

    All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly bill

    For Pay as You Go subscribers, bundle subscription will be deducted from the main balance

    3) Do I need to have roaming service activated?

    Yes

    4) Which Countries & operators can I use this service in?

                 Country

    Operator

    • Bahrain

    STC

    • Egypt

    Orange, Etisalat, Vodafone

    • Iraq

    Asiacell

    • Kuwait

    STC,Ooredoo

    • Oman

    Omantel

    • Qatar

    Vodafone, Ooredoo

    • United Arab Emirates

    Etisalat, DU

    5) How can I check my bundle status?

  • A new bundle can be activated before the current active one expires by dialing *963#, through My Orange and JOOD mobile Apps, or visit one of Orange's shops
  • 6) Can I buy more than one roaming bundle at the same time?

    Yes, you can activate a new bundle before your current one expires by dialing *963#

    7) How I will be charged after all bundles consumed or expired?

    You will be charged based on standard roaming rates (For More Please Click here )

    Europe and North America Passenger Bundles

    1) How can I subscribe to Europe and North America Passenger Bundles?

  • How to subscribe:
    • Dial *965#
    • Through My Orange mobile application
    • Through JOOD mobile application
    • Or visit one of Orange's shops
  • 2) What is the eligibility for subscription?

    All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly bill

    For Pay as You Go subscribers, bundle subscription will be deducted from the main balance

    3) Do I need to have roaming service activated?

    Yes

    4) Which countries & operators are included in the bundle?

                 Country Operator
    Albania Vodafone
    Armenia TEAM
    Austria Magenta (T-Mobile)
    Belgium Orange
    Canada Bell, TELUS
    Croatia T-Mobile
    Cyprus Epic, Cyta ,Primetel
    Czech Republic T-Mobile , Vodafone
    Denmark France TDC
    Orange
    Germany Telekom Deutschland, Vodafone
    Greece Cosmote, Vodafone
    Hungary Telekom HU , Vodafone
    Italy Vodafone, TIM
    Latvia Bite
    Lithuania Bite
    Luxembourg Orange, Post
    Moldova Orange
    Netherlands T-Mobile, Vodafone , KPN
    Poland Orange, T-Mobile
    Portugal NOS , Vodafone
    Romania Orange, Telekom , Vodafone
    Slovakia Orange, Telekom
    Spain Orange
    Switzerland Swisscom, Salt, Sunrise
    United Kingdom Vodafone, EE
    United States of America AT&T (VoLTE Users Only), T-Mobile, Verizon (VoLTE Users Only)

    5) How can I check my bundle status?

    You can always inquire about roaming bundle expiry date and remaining balance by dialing *965#

    6) Can I buy more than one roaming bundle at the same time?

  • A new bundle can be activated before the current active one expires by dialing *965#, through My Orange and JOOD mobile Apps, or visit one of Orange's shops
  • 7) How I will be charged after all bundles consumed or expired?

    You will be charges based on standard roaming rates (For More Please Click here )

    Asia Passenger Bundles

    1) How can I subscribe to Asia Passenger Bundles?

  • How to subscribe:
    • Dial *967#
    • Through My Orange mobile application
    • Through JOOD mobile application
    • Or visit one of Orange's shops
  • 2) What is the eligibility for subscription?

    All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) subscribers, bundle subscription fee will be added to the monthly bill

    For Pay as You Go and Cost Control subscribers, bundle subscription will be deducted from the main balance

    3) Do I need to have roaming service activated?

    Yes

    4) Which countries & operators are included in the bundle?

    The Roaming Data Bundle is available in:

    • Hong Kong: HKT
    • India: Airtel
    • Indonesia: Telkomsel
    • Kazakhstan: Beeline, Kcell
    • Pakistan: Jazz
    • Philippines: Smart
    • Uzbekistan: Beeline
    • China: China Unicom
    • South Korea: SK Telecom
    • Australia: Vodafone
    • New Zealand: Vodafone

    5) How can I check my bundle status?

    You can always inquire about roaming bundle expiry date and remaining balance by dialing *967#

    6) Can I buy more than one roaming bundle at the same time?

  • A new bundle can be activated before the current active one expires by dialing *967#, through My Orange and JOOD mobile Apps, or visit one of Orange's shops
  • 7) How I will be charged after all bundles consumed or expired?

    You will be charged based on standard roaming rates (For More Please Click here )

    Saudi Passenger Bundles

    1) How can I subscribe to Saudi Passenger Bundles?

  • How to subscribe:
    • Dial *966#
    • Through My Orange mobile application
    • Through JOOD mobile application
    • Or visit one of Orange's shops
  • 2) What is the eligibility for subscription?

    All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly bill

    For Pay as You Go subscribers, bundle subscription will be deducted from the main balance

    3) Do I need to have roaming service activated?

    Yes

    4) Which countries & operators are included in the bundle?

    Saudi Arabia: STC and Mobily

    5) How can I check my bundle status?

    You can always inquire about roaming bundle expiry date and remaining balance by dialing *966#

    6) Can I buy more than one roaming bundle at the same time?

  • A new bundle can be activated before the current active one expires by dialing *966#, through My Orange and JOOD mobile Apps, or visit one of Orange's shops
  • 7) How I will be charged after all bundles consumed or expired?

    You will be charged based on standard roaming rates (For More Please Click here )

    Turkey Passenger Bundles

    1) How can I subscribe to Turkey Passenger Bundles?

  • How to subscribe:
    • Dial *090#
    • Through My Orange mobile application
    • Through JOOD mobile application
    • >Or visit one of Orange's shops
  • 2) What is the eligibility for subscription?

    All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly bill

    For Pay as You Go subscribers, bundle subscription will be deducted from the main balance

    3) Do I need to have roaming service activated?

    Yes

    4) Which countries & operators are included in the bundle?

    Turkey: Turkcell, Turk Telekom and Vodafone

    5) How can I check my bundle status?

    You can always inquire about roaming bundle expiry date and remaining balance by dialing *090#

    6) Can I buy more than one roaming bundle at the same time?

  • A new bundle can be activated before the current active one expires by dialing *090#, through My Orange and JOOD mobile Apps, or visit one of Orange's shops
  • 7) How I will be charged after all bundles consumed or expired?

    You will be charged based on standard roaming rates (For More Please Click here )

    Palestine Passenger Bundles

    1) How can I subscribe to Palestine Passenger Bundles?

  • How to subscribe:
    • Dial *970#
    • Through My Orange mobile application
    • Through JOOD mobile application
    • Or visit one of Orange's shops
  • 2) What is the eligibility for subscription?

    All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly

    For Pay as You Go subscribers, bundle subscription will be deducted from the main balance

    3) Do I need to have roaming service activated?

    Yes

    4) Which countries & operators are included in the bundle?

    Palestine: Ooredoo and Jawwal

    5) How can I check my bundle status?

    You can always inquire about roaming bundle expiry date and remaining balance by dialing *970#

    6) Can I buy more than one roaming bundle at the same time?

  • A new bundle can be activated before the current active one expires by dialing *970#, through My Orange and JOOD mobile Apps, or visit one of Orange's shops
  • 7) How I will be charged after all bundles consumed or expired?

    You will be charges based on standard roaming rates (For More Please Click here )

    Africa Passenger Bundles

    1) How can I subscribe to Africa Passenger Bundles?


  • How to subscribe:
    • Dial *964#
    • Through My Orange mobile application
    • Through JOOD mobile application
    • Or visit one of Orange's shops
  • 2) What is the eligibility for subscription?


    All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible.
    For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly bill
    For Pay as You Go subscribers, bundle subscription will be deducted from the main balance
    3) Do I need to have roaming service activated?
    Yes

    4)  Which Countries & operators can I use this service in?

    • Tunisia: Orange
    • Algeria: Djezzy
    • Morocco: Orange
    • Botswana: Orange
    • Cameroon: Orange
    • Central African Republic: Orange
    • Democratic Republic of the Congo: Orange
    • Guinea: Orange
    • Guinea Bissau: Orange
    • Ivory Coast: Orange
    • Madagascar: Orange
    • Mali: Orange
    • Niger: Orange
    • Reunion: Orange
    • Senegal: Orange
    • Ghana: Vodafone
    • Mozambique: Vodacom
    • Tanzania: Vodacom
    • South Africa: Vodacom

    5) How can I check my bundle status?

    You can always inquire about roaming bundle expiry date and remaining balance by dialing *964#

    6) Can I buy more than one roaming bundle at the same time?

  • A new bundle can be activated before the current active one expires by dialing *964#, through My Orange and JOOD mobile Apps, or visit one of Orange's shops
  • 7) How I will be charged after all bundles consumed or expired?
    You will be charges based on standard roaming rates
    (For More Please Click here )

    Georgia Passenger Bundles

    1) How can I subscribe to Georgia Passenger Bundles?

  • How to subscribe:
    • Dial *968#
    • Through My Orange mobile application
    • Through JOOD mobile application
    • >Or visit one of Orange's shops
  • 2) What is the eligibility for subscription?

    All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly bill

    For Pay as You Go subscribers, bundle subscription will be deducted from the main balance

    3) Do I need to have roaming service activated?

    Yes

    4) Which countries & operators are included in the bundle?

    • Georgia: Geocell

    5) How can I check my bundle status?

    You can always inquire about roaming bundle expiry date and remaining balance by dialing *968#

    6) Can I buy more than one roaming bundle at the same time?

  • A new bundle can be activated before the current active one expires by dialing *968#, through My Orange and JOOD mobile Apps, or visit one of Orange's shops
  • 7) How I will be charged after all bundles consumed or expired?

    You will be charges based on standard roaming rates (For More Please Click here )

    Passenger call receiving Bundles

    1) How can I subscribe to Passenger call receiving Bundles?

  • How to subscribe:
    • Dial *987#
    • Through My Orange mobile application
    • Through JOOD mobile application
    • Or visit one of Orange's shops
  • 2) What is the eligibility for subscription?

    All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly bill

    For Pay as You Go subscribers, bundle subscription will be deducted from the main balance

    3) Do I need to have roaming service activated?

    Yes

    4) Which countries & operators are included in the bundle?

    The bundle is available worldwide in all operators

    5) How can I check my bundle status?

    You can always inquire about roaming bundle expiry date and remaining balance by dialing *987#

    6) Can I buy more than one roaming bundle at the same time?

  • A new bundle can be activated before the current active one expires by dialing *987#, through My Orange and JOOD mobile Apps, or visit one of Orange's shops
  • 7) How I will be charged after all bundles consumed or expired?

    You will be charged based on standard roaming rates For More Please Click here )

    International 5G roaming

    Does 5G work on international roaming?

    Yes, and it depends on 5G roaming agreements with the mobile operators in the visited country. The service is available now in:

    Country Operator
    Qatar Ooredoo
    UAE Etisalat
    KSA STC, Mobily
    Spain Movistar
    United Kingdom EE
    France Orange
    Greece Cosmote
    Turkey Turkcell

    For more details click here

    VoLTE Roaming
    1. Are there any subscription fees for VoLTE roaming?
      No. VoLTE roaming is charged at the same rate as regular voice calls and does not consume your mobile data. Voice calls and the internet are priced according to standard roaming tariffs or roaming bundles. For example, if you have activated a voice roaming bundle the call will deduct minutes from the bundle or charge you based on the standard roaming tariffs.
    2. Does VoLTE roaming work while roaming?
      Yes, and it depends on VoLTE roaming agreements with the mobile operators in the visited country. The service is available now in:
      CountryNetwork
      USAAT&T
      USA Verizon
    3. How can I activate Voice over LTE? It can be activated through My Orange app then by adjusting the “Settings” menu on your handset device. For more details, please check this link

      Android:

      Step 1: (activate VoLTE service from My Orange App)

      • Open My Orange App
      • Go to Mobile services
      • Select VoLTE
      • Press Activate VoLTE

      Step 2: (activate the service from your mobile settings)

      • Go to Settings
      • SIM cards & Mobile networks
      • Click on Orange SIM cars settings
      • Put VoLTE slider on This may slightly vary depending on your smartphone model

      For more details please check this link

      iPhone:

      Step 1: (activate VoLTE service from My Orange App)

      • Open My Orange App
      • Go to VoLTE (Voice Over LTE)
      • Press Activate VoLTE

      Step 2: (activate the service from your mobile settings)

      • Go to Settings
      • Click on Cellular
      • Go to Cellular Data Options
      • Tap Voice & Data
      • Select LTE Put VoLTE slider on/off

      For more details please check this link

    4. What happens when moving from an area covered by 4G / LTE to an area covered only by a 3G network? And if the subscriber is in an active connection, will there be any interruption?
      It is automatically switched from 4G network to 3G/2G without interruption in the call.
      In case 3G/2G networks are suspended the call will be dropped
    5. For more information about VoLTE please visit this link